First take a tissue to wrap the ink outlet of the ink cartridge. If the ink cannot be discharged, please refer to the following solutions:
- Wrap the print head and shake it a few times. Try to use the blotting paper. If there is color on the blotting paper, try printing.
- Soak the ink outlet of the ink cartridge for 5 to 10 minutes with 60℃- 80℃ boiling water, but do not soak the contact positions (chip) of the ink cartridge. After soaking, wipe the water off the printer head with an absorbent paper, then install.
If the ink cartridge port can emit ink, it is recommended to uninstall the printer driver and reinstall it.
If the driver is installed and the problem still exists, it may be a problem with office software.